{"id":286,"date":"2021-05-20T17:31:23","date_gmt":"2021-05-20T15:31:23","guid":{"rendered":"http:\/\/52.19.174.89\/fr\/?post_type=ht_kb&p=286"},"modified":"2021-07-23T22:16:53","modified_gmt":"2021-07-23T20:16:53","slug":"passer-commande","status":"publish","type":"ht_kb","link":"https:\/\/help.maisoncashmere.com\/fr\/support-client\/passer-commande\/","title":{"rendered":"Passer commande"},"content":{"rendered":"\n
\n

\n Faites vos achats en quelques clics seulement, sur le site MaisonCashmere\n ou contactez notre service client par t\u00e9l\u00e9phone, sur notre chat ou par e-mail,\n si vous pr\u00e9f\u00e9rez proc\u00e9der de cette mani\u00e8re.\n <\/p>\n<\/div>\n\n

Commande online<\/h2>\n

1 –<\/strong> Localisez le produit souhait\u00e9, s\u00e9lectionnez la Couleur et la Taille et cliquez sur le bouton \u00ab\u00a0Ajouter au panier\u00a0\u00bb.<\/strong><\/p>\n\n

2 –<\/strong> Une nouvelle fen\u00eatre confirmera son ajout au panier ; \u00e0 ce stade,si vous souhaitez ajouter d’autres produits, cliquez sur \u00ab\u00a0Retour au produit\u00a0\u00bb, sinon continuez avec le bouton \u00ab\u00a0Acheter\u00a0\u00bb.<\/strong><\/p>\n\n

3 –<\/strong> Poursuivez votre commande, soit en tant qu’invit\u00e9, soit en vous connectant \u00e0 votre compte.<\/p>\n\n

4 –<\/strong> Notre syst\u00e8me vous demandera de saisir les coordonn\u00e9es de l’adresse de livraison ; Remplissez tous les champs obligatoires.<\/p>\n\n

5 –<\/strong>Plus loin dans \u00ab\u00a0Options suppl\u00e9mentaires\u00a0\u00bb, vous trouverez de plus amples informations et vous pourrez \u00e9ventuellement acheter des coffrets cadeaux ou ajouter des notes \u00e0 la commande.<\/p>\n\n

6 –<\/strong> La derni\u00e8re phase est celle du paiement : le syst\u00e8me vous demandera de fournir les donn\u00e9es d’une carte bancaire (num\u00e9ro, date d’expiration, CVV\/num\u00e9ro de s\u00e9curit\u00e9). Apr\u00e8s avoir v\u00e9rifi\u00e9 l’exactitude de toutes les donn\u00e9es,terminez la commande en cliquant sur le bouton \u00ab\u00a0Passer la commande\u00a0\u00bb.<\/strong> Le syst\u00e8me vous enverra un e-mail de confirmation dans les 15 minutes.<\/p>\n\n

Commande t\u00e9l\u00e9phonique<\/h2>\n

\nVous pouvez \u00e9galement passer votre commande en appelant notre service client, qui se fera un plaisir de vous guider pas \u00e0 pas dans la proc\u00e9dure d’enregistrement de la commande. Alternativement, notre op\u00e9rateur passera la commande pour vous, en prenant soin de saisir toutes les donn\u00e9es y compris celles de paiement. <\/p>\n

Pour passer une commande par t\u00e9l\u00e9phone, vous pouvez appeler le num\u00e9ro suivant :
Service client +33 18 6269 008<\/p>

Les lignes sont ouvertes du lundi au vendredi aux horaires suivants:
9.00 \/ 13.00
14.00 \/ 18.00 <\/p>\n

Commandez par chat ou par e-mail<\/h2>\n

Dans ce cas, le service client vous demandera une liste de tous les produits que vous avez l’intention d’acheter, les adresses de livraison, toute note suppl\u00e9mentaire et les d\u00e9tails d’une carte de paiement.<\/p>\n

Utilisez le chat pour parler \u00e0 un op\u00e9rateur ; si vous pr\u00e9f\u00e9rez, vous pouvez toujours communiquer vos coordonn\u00e9es par e-mail.<\/p>\n","protected":false},"excerpt":{"rendered":"

Faites vos achats en quelques clics seulement, sur le site MaisonCashmere ou contactez notre service client par t\u00e9l\u00e9phone, sur notre chat ou par e-mail, si vous pr\u00e9f\u00e9rez proc\u00e9der de cette mani\u00e8re. Commande online 1 – Localisez le produit souhait\u00e9, s\u00e9lectionnez la Couleur et la Taille et cliquez sur le bouton…<\/p>\n","protected":false},"author":6,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[15],"ht-kb-tag":[],"yoast_head":"\nPasser commande - Support Client - MaisonCachemire.fr<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.maisoncashmere.com\/fr\/support-client\/passer-commande\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Passer commande - Support Client - MaisonCachemire.fr\" \/>\n<meta property=\"og:description\" content=\"Faites vos achats en quelques clics seulement, sur le site MaisonCashmere ou contactez notre service client par t\u00e9l\u00e9phone, sur notre chat ou par e-mail, si vous pr\u00e9f\u00e9rez proc\u00e9der de cette mani\u00e8re. 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