{"id":77,"date":"2021-05-10T16:51:08","date_gmt":"2021-05-10T14:51:08","guid":{"rendered":"http:\/\/52.19.174.89\/fr\/?post_type=ht_kb&p=77"},"modified":"2021-10-25T17:38:38","modified_gmt":"2021-10-25T15:38:38","slug":"controles-et-remboursement","status":"publish","type":"ht_kb","link":"https:\/\/help.maisoncashmere.com\/fr\/support-client\/controles-et-remboursement\/","title":{"rendered":"Contr\u00f4les et Remboursement"},"content":{"rendered":"\n
\n

\n D\u00e8s l\u2019arriv\u00e9e de votre colis au centre logistique, celui-ci sera contr\u00f4l\u00e9. Pass\u00e9 cette phase, le montant sera re-cr\u00e9dit\u00e9 avec la m\u00eame m\u00e9thode que celle utilis\u00e9e pour l\u2019achat : vous recevrez le remboursement sous 5 \u00e0 7 jours ouvr\u00e9s.\n <\/p>\n<\/div>\n

En savoir plus…<\/h2>\n

\n Les articles que vous d\u00e9ciderez de nous renvoyer seront soumis \u00e0 un contr\u00f4le,\n une fois parvenu \u00e0 notre centre logistique. nous nous assurerons qu\u2019ils\n n’ont pas \u00e9t\u00e9 port\u00e9s, et qu’ils aient encore leurs \u00e9tiquettes d’origine.\n<\/p>\n

\n Si les articles renvoy\u00e9s passent avec succ\u00e8s ce contr\u00f4le, nos services administratifs\n proc\u00e9deront \u00e0 leur remboursement. La somme sera alors directement cr\u00e9dit\u00e9e sur\n la carte utilis\u00e9e pour le paiement de la commande. Selon le type de cette derni\u00e8re,\n ou la banque qui l\u2019a d\u00e9livr\u00e9e, vous pourriez avoir \u00e0 compter 1 \u00e0 3 jours suppl\u00e9mentaires\n avant que le remboursement ne soit visible sur votre compte.\n<\/p>\n

\n Si les articles renvoy\u00e9s ne passent pas le contr\u00f4le de notre centre logistique\n (parce qu’ils sont endommag\u00e9s, ou ne comportent plus leurs \u00e9tiquettes d’origine), ils ne vous\n seront pas rembours\u00e9s, comme le pr\u00e9cisent nos\n conditions<\/a> (article n\u00b08).\n<\/p>\n

\n Les clients qui poss\u00e8dent un compte sur le site MaisonCashmere peuvent demander\n \u00e0 ce que le remboursement soit effectu\u00e9 sous forme de points de fid\u00e9lit\u00e9. Cela\n leur permettra de b\u00e9n\u00e9ficier de r\u00e9ductions applicables sur leurs futurs achats.\n Si vous pr\u00e9f\u00e9rez cette option, merci de le signaler \u00e0 notre service client avant\n que les articles que vous souhaitez renvoyer ne parviennent \u00e0 notre centre logistique, vous trouverez aussi cette option sur notre formulaire de retour.\n<\/p>\n","protected":false},"excerpt":{"rendered":"

D\u00e8s l\u2019arriv\u00e9e de votre colis au centre logistique, celui-ci sera contr\u00f4l\u00e9. Pass\u00e9 cette phase, le montant sera re-cr\u00e9dit\u00e9 avec la m\u00eame m\u00e9thode que celle utilis\u00e9e pour l\u2019achat : vous recevrez le remboursement sous 5 \u00e0 7 jours ouvr\u00e9s. En savoir plus… Les articles que vous d\u00e9ciderez de nous renvoyer seront…<\/p>\n","protected":false},"author":6,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[7],"ht-kb-tag":[],"yoast_head":"\nContr\u00f4les et Remboursement - Support Client - MaisonCachemire.fr<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.maisoncashmere.com\/fr\/support-client\/controles-et-remboursement\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contr\u00f4les et Remboursement - Support Client - MaisonCachemire.fr\" \/>\n<meta property=\"og:description\" content=\"D\u00e8s l\u2019arriv\u00e9e de votre colis au centre logistique, celui-ci sera contr\u00f4l\u00e9. Pass\u00e9 cette phase, le montant sera re-cr\u00e9dit\u00e9 avec la m\u00eame m\u00e9thode que celle utilis\u00e9e pour l\u2019achat : vous recevrez le remboursement sous 5 \u00e0 7 jours ouvr\u00e9s. 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