{"id":798,"date":"2022-09-20T12:29:47","date_gmt":"2022-09-20T10:29:47","guid":{"rendered":"https:\/\/help.maisoncashmere.com\/fr\/?post_type=ht_kb&#038;p=798"},"modified":"2025-10-27T10:19:51","modified_gmt":"2025-10-27T09:19:51","slug":"retour-facile","status":"publish","type":"ht_kb","link":"https:\/\/help.maisoncashmere.com\/fr\/support-client\/retour-facile\/","title":{"rendered":"Retour Facile"},"content":{"rendered":"\n<div class=\"green\">\n  <p>Avec nous, vous pouvez toujours changer d&rsquo;avis ! Si vous n&rsquo;\u00eates pas satisfait, vous pouvez facilement demander un retour\/\u00e9change en remplissant ce  <a href=\"https:\/\/returns.maisoncashmere.com\/\" target=\"_blank\" rel=\"noopener\">formulaire<\/a>\nNotre syst\u00e8me vous guidera clairement en vous demandant les informations dont vous avez besoin pour compl\u00e9ter la demande.\n<\/p><\/div>\n<h2> Pour en savoir plus &#8230;<\/h2>\n<h3>Combien de temps pour un retour ?<\/h3>\n<p class=\"container-divider\">Vous disposez de 30 jours \u00e0 compter de la livraison pour demander un retour (sauf pour les produits personnalis\u00e9s). Cliquez <a href=\"https:\/\/help.maisoncashmere.com\/fr\/support-client\/politique-de-retour\/\" target=\"_blank\" rel=\"noopener\">ici<\/a> pour en savoir plus. <\/p>\n<h3>Y a-t-il des frais\u202f?<\/h3>\n<p>\nLe retour est gratuit en cas de retour partiel (si vous avez command\u00e9 plusieurs articles et souhaitez n\u2019en retourner qu\u2019une partie), d\u2019\u00e9change ou de bon d\u2019achat.<br>\nSi vous souhaitez retourner une commande compl\u00e8te pour un remboursement total, les frais de retour s\u2019\u00e9l\u00e8vent \u00e0 5,90 \u20ac, qui seront d\u00e9duits du remboursement. <br>\nDans les deux cas, nous vous enverrons une \u00e9tiquette de retour pr\u00e9pay\u00e9e. <br> <\/p>\n<p> Pour plus de d\u00e9tails, cliquez <a href=\"https:\/\/help.maisoncashmere.com\/fr\/support-client\/cout-des-retours\/\" target=\"_blank\" rel=\"noopener\">ici<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Avec nous, vous pouvez toujours changer d&rsquo;avis ! Si vous n&rsquo;\u00eates pas satisfait, vous pouvez facilement demander un retour\/\u00e9change en remplissant ce formulaire Notre syst\u00e8me vous guidera clairement en vous demandant les informations dont vous avez besoin pour compl\u00e9ter la demande. Pour en savoir plus &#8230; Combien de temps pour&#8230;<\/p>\n","protected":false},"author":6,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[7],"ht-kb-tag":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.4.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Retour Facile - Support Client - MaisonCachemire.fr<\/title>\n<meta name=\"description\" content=\"Vous pouvez facilement demander un retour. 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