{"id":81,"date":"2021-05-10T16:53:00","date_gmt":"2021-05-10T14:53:00","guid":{"rendered":"http:\/\/52.19.174.89\/fr\/?post_type=ht_kb&#038;p=81"},"modified":"2025-10-27T10:19:55","modified_gmt":"2025-10-27T09:19:55","slug":"politique-de-retour","status":"publish","type":"ht_kb","link":"https:\/\/help.maisoncashmere.com\/fr\/support-client\/politique-de-retour\/","title":{"rendered":"Politique de Retour"},"content":{"rendered":"\n<div class=\"green\">\n  <p>\n    Si vous n\u2019\u00eates pas satisfait de ce que vous avez re\u00e7u, vous pouvez demander un remboursement ou un \u00e9change en utilisant le \n<a href=\"https:\/\/returns.maisoncashmere.com\/\" target=\"_blank\" rel=\"noopener\">formulaire<\/a> \u00e0 votre disposition.\n\nAvec nous, vous pouvez toujours changer d&rsquo;avis.\n  <\/p>\n<\/div>\n<h2>En savoir plus&#8230;<\/h2>\n<p>\n  Votre requ\u00eate ne pourra \u00eatre accept\u00e9e que dans les cas suivants :\n<\/p>\n<ul>\n  <li>\n    La demande doit nous parvenir au plus tard 30 jours apr\u00e8s r\u00e9ception de votre commande.\n  <\/li>\n  <li>\n    Les produits que vous souhaitez renvoyer n&rsquo;ont pas \u00e9t\u00e9 r\u00e9alis\u00e9s sur mesure ou personnalis\u00e9s.\n  <\/li>\n  <li>\n    Les produits ne doivent pas avoir \u00e9t\u00e9 port\u00e9s, seulement essay\u00e9s, et doivent encore \u00eatre munis de toutes les \u00e9tiquettes avec lesquelles vous les avez re\u00e7us.\n  <\/li>\n<\/ul>\n<p>En cas de dommages dus \u00e0 l\u2019usure du temps, nous proposons \u00e9galement un service de r\u00e9paration. Pour en savoir plus, veuillez contacter notre service client. Nous vous demanderons de fournir une photo de la zone endommag\u00e9e, pour que notre \u00e9quipe de production puisse \u00e9valuer la meilleure proc\u00e9dure \u00e0 suivre.\n<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Si vous n\u2019\u00eates pas satisfait de ce que vous avez re\u00e7u, vous pouvez demander un remboursement ou un \u00e9change en utilisant le formulaire \u00e0 votre disposition. Avec nous, vous pouvez toujours changer d&rsquo;avis. En savoir plus&#8230; Votre requ\u00eate ne pourra \u00eatre accept\u00e9e que dans les cas suivants : La demande&#8230;<\/p>\n","protected":false},"author":6,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[7],"ht-kb-tag":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.4.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Politique de Retour - Support Client - MaisonCachemire.fr<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.maisoncashmere.com\/fr\/support-client\/politique-de-retour\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de Retour - Support Client - MaisonCachemire.fr\" \/>\n<meta property=\"og:description\" content=\"Si vous n\u2019\u00eates pas satisfait de ce que vous avez re\u00e7u, vous pouvez demander un remboursement ou un \u00e9change en utilisant le formulaire \u00e0 votre disposition. 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