It is possible to request an extended return period only if certain conditions are met.
We are able to accept returns beyond the usual 14-day period in the following circumstances:
- Gift order (for example, a Christmas or birthday gift)
- Delivery to an alternate consignee in your absence
In either of these cases, it is necessary to make prior arrangements with our customer service. This may be done in the "Order Notes" section you will find during checkout. Alternatively, you may contact us by phone or email.
We remind you that, if you prefer, it is also possible to request postponed shipment.
We are at your disposal to help in any way possible.