You may request a return/exchange within 14 days of delivery, simply by logging into your account or contacting our customer service.
Log into your account, click on the RETURNS section in your account sidebar, and fill out the dedicated form. Our customer service will complete the procedure by sending you all instructions via email over the following 24 business hours.
Visit this page in English or in French for French, click on the REQUEST A RETURN section at the bottom of the page, and fill out the dedicated form. Alternatively, contact our customer service by phone at +1 646-968-0630 or by email at .
We will contact you as soon as your parcel has been received. Exchanges will be shipped as soon as they are ready; in case of a refund, we will proceed to credit the funds directly to the card used for payment within 5 to 7 business days.