MaisonCashmere guarantees timeliness in the management, production, and delivery of each order. However, we are also aware that a made-to-order service is subject to several variables. In the rare event of a production delay, our commitment will be to monitor the status of your order, providing updates as soon as they become available.
Upon placing an order, it is possible to get an idea of when it will be delivered thanks to the information available in the "Production Info" tab present on each product page.
We remind you that we produce our orders in weekly batches, starting each Tuesday. Each item falls into one of two production cycles, taking either 5-7 or 15-17 business days to make. In case a purchase contains items from both cycles, it will be shipped at the end of the longest of the two.
Once production begins, you will receive an email indicating the time necessary for the creation of your order. Barring unforeseen circumstances, we guarantee that your purchase will be shipped on schedule.
In the rare case of a delay, our customer service will assist you in any way possible.