{"id":225,"date":"2021-06-30T15:51:30","date_gmt":"2021-06-30T13:51:30","guid":{"rendered":"http:\/\/52.19.174.89\/uk\/?post_type=ht_kb&#038;p=225"},"modified":"2025-10-27T10:15:13","modified_gmt":"2025-10-27T09:15:13","slug":"return-policy","status":"publish","type":"ht_kb","link":"https:\/\/help.maisoncashmere.com\/uk\/help-center\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\n<div class=\"green\">\n  <p>\n    If you are not happy with your order, you may request a return or exchange using this <a href=\"https:\/\/returns.maisoncashmere.com\/\" target=\"_blank\" rel=\"noopener\">form<\/a>. Your satisfaction is our priority.\n  <\/p>\n<\/div>\n<h2>Learn more&#8230;<\/h2>\n<p>\n  Your return request will be accepted only if it meets the following conditions:\n<\/p>\n<ul>\n  <li>the request was made within 30 days of delivery;<\/li>\n  <li>the products ordered were not customised in any way;<\/li>\n  <li>\n    the products were not worn other than to try them on for size, and must still\n    have all original tags and labels.\n  <\/li>\n<\/ul>\n<p>In case of damage due to wear and tear over time, we also offer a repair service. To learn more, please contact our customer service. Make sure to provide a photo of the damaged area, so that our production team may evaluate how to proceed.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you are not happy with your order, you may request a return or exchange using this form. Your satisfaction is our priority. Learn more&#8230; Your return request will be accepted only if it meets the following conditions: the request was made within 30 days of delivery; the products ordered&#8230;<\/p>\n","protected":false},"author":6,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[6],"ht-kb-tag":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.4.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Return Policy - Help Center - MaisonCashmere.co.uk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.maisoncashmere.com\/uk\/help-center\/return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return Policy - Help Center - MaisonCashmere.co.uk\" \/>\n<meta property=\"og:description\" content=\"If you are not happy with your order, you may request a return or exchange using this form. 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