{"id":425,"date":"2022-09-20T14:14:48","date_gmt":"2022-09-20T12:14:48","guid":{"rendered":"https:\/\/help.maisoncashmere.com\/uk\/?post_type=ht_kb&#038;p=425"},"modified":"2025-10-27T10:15:03","modified_gmt":"2025-10-27T09:15:03","slug":"how-do-returns-work","status":"publish","type":"ht_kb","link":"https:\/\/help.maisoncashmere.com\/uk\/help-center\/how-do-returns-work\/","title":{"rendered":"How do returns work?"},"content":{"rendered":"\n<div class=\"green\">\n<p>It\u2019s fine with us if you change your mind. If you are not satisfied, simply fill out our return form <a href=\"https:\/\/returns.maisoncashmere.com\/\" target=\"_blank\" rel=\"noopener\">here<\/a>.\nThe system will prompt you to enter all the information necessary to complete your request.\n<\/p><\/div>\n<h2>Learn more&#8230;<\/h2>\n<h3>RETURN WINDOW<\/h3>\n<p class=\"\u201ccontainer-divider\u201d\">You will have up to 30 days form the delivery date to request a refund or an exchange. \n Click <a href=\"https:\/\/help.maisoncashmere.com\/uk\/help-center\/how-to-request-a-return\/\" target=\"_blank\" rel=\"noopener\">here<\/a> to learn more. \n<\/p><h3>COSTS<\/h3>\n<p>Returns are free in the case of a partial return (if you ordered multiple items and want to return only part of your order), an exchange, or a store credit. <br>\nIf you wish to return an entire order for a full refund, the shipping cost is \u00a37.90, which will be deducted from your refund. <br>\nIn both cases, we will provide you with a prepaid return label.<\/p>\n<p>For more details click <a href=\"https:\/\/help.maisoncashmere.com\/uk\/help-center\/return-costs\/\" target=\"_blank\" rel=\"noopener\">here<\/a>. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>It\u2019s fine with us if you change your mind. If you are not satisfied, simply fill out our return form here. The system will prompt you to enter all the information necessary to complete your request. Learn more&#8230; RETURN WINDOW You will have up to 30 days form the delivery&#8230;<\/p>\n","protected":false},"author":6,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[6],"ht-kb-tag":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.4.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How do returns work? - Help Center - MaisonCashmere.co.uk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.maisoncashmere.com\/uk\/help-center\/how-do-returns-work\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How do returns work? - Help Center - MaisonCashmere.co.uk\" \/>\n<meta property=\"og:description\" content=\"It\u2019s fine with us if you change your mind. 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