If you need to make a gift return, we’re here to help. Please consider that our usual policy applies: returns must be requested within 14 days of delivery (extended to 60 days for orders placed through account), and the item must not have been worn other than to try on for size.
if you placed the order
Should you need to return a gift you purchased, you may request that your refund be converted into store credit (either in MaisonCashmere points or a coupon) the gift recipient may use to choose something else. If you are interested in this option, please make sure to contact our customer service and let us know. We are happy to assist.
if you are the gift recipient
Should you wish to return an item you received as a gift, simply contact our customer service and provide the details of the person who placed the order. As soon as we have received your parcel, we will convert the order amount into store credit* (either in MaisonCashmere points or a coupon) you may use to select another product.
*IMPORTANT: For administrative reasons, only up to 90% of an order may be paid for using points or coupons.