MaisonCashmere guarantees timeliness in the management, production, and delivery of each order. However, we are also aware that a made-to-order service is subject to several variables. In the rare event of a production delay, our commitment will be to monitor the status of your order, providing updates as soon as they become available.
We understand how important it is to know when your order will be delivered. That is why we have included an “Estimated Delivery” section on each of our product pages, so that you may get an idea of when you will receive your items, even before placing an order.
Upon making a purchase, you will receive a confirmation email containing the time necessary for its creation. We produce our items in daily batches, thus your order will begin its production cycle on the day of purchase.
Barring unforeseen circumstances, we guarantee that your order will be shipped on schedule. In the rare event of a delay, our customer service will assist you in any way possible.