In Australia, exchanges, partial returns, and returns for store credit are free for all orders over AU$ 200.
For orders below AU$ 200, return shipping will be at your charge; once your parcel has been received, your refund will not include original shipping costs.
For orders over AU$ 200, return shipping will be free for exchanges, partial refunds, and store credit only.
Should you wish to return your entire order for a full refund, return shipping will be at your expense. In this case, it is possible to request a prepaid Australia Post label at the cost of AU$ 10, which will be deducted from your refund.
To request a return or exchange, simply fill out this form.