COM – MaisonCashmere Help Center
  • Go to Shop
  • Ship to: International
    • Australia
    • Canada
    • Europe
    • France
    • Germany
    • International
    • Italy
    • U.K.
  • Shop
  1. Home /
  2. Orders /
  3. FAQs /
  4. How to Place an Order

Browse more articles

Orders

How it Works
  • Account Benefits
  • Order Work-Flow
  • Our Production Cycle
  • Our Prices
Order Assistance
  • Trouble Placing an Order
  • Changing an Order
  • Adding Products to an Existing Order
  • Order Confirmation
  • Duplicate Order
  • Canceling an Order
  • Our Contact Details
Payments & Discounts
  • Accepted Payment Methods
  • Payment Security
  • Points & Product Reviews
  • Seasonal Sales
FAQs
  • How to Place an Order
  • Products Available for Immediate Shipment
  • Stores / Catalogs
  • Gift Boxes
  • Gift Message
  • Gift Receipt
  • Saving Items in Your Wishlist
  • Updating your Shopping Bag

More Categories

  • Products
  • Production
  • Shipping
  • Returns & Refunds
  • Business Clients

How to Place an Order

Purchasing on MaisonCashmere is simple: you can place an order directly online, or, if you prefer, you can count on our customer service team to assist you by phone, live chat, or email.

Online

1 – Find the product you wish to purchase, select the Color and Size and click on the “Add to Shopping Bag” button.

2 – A pop-up window will confirm that you have successfully added the product to your bag. At this point, you may either click on “Return to Product” if you wish to keep shopping or “Checkout Now” to proceed to payment.

3 – Choose whether you prefer to proceed as a guest or log into your account.

4 – Our system will request your address details; make sure to fill out all required fields.

5 – Then, in the “Additional Options” page, you will find shipping details, as well as the possibility to add Gift Boxes or an Order Note.

6 – The last step is payment: our system will request your card details (long number, expiration date, and CVV). Check to make sure the data you entered is correct, then click on “Place Order” to complete your purchase. You will receive an automatic confirmation email within 15 minutes of payment.

By Phone

If you prefer, it is also possible to place an order over the phone. Our customer service will be happy to guide you step by step, or to place your order for you, entering all required details (including those necessary for payment).

To place your order by phone, call:
+1 646-968-0630

Our lines are open Monday to Friday 9am-1pm & 2pm-6pm (GMT+1)

Via Chat or Email

In this case, our customer service will request a list of the items you wish to purchase, your address details, order notes if any, and credit card details.

Use our chat to speak with an operator or, if you prefer, send us an email.

Was this article helpful?

Yes No
Searching...
  • Ship to: International
    • Australia
    • Canada
    • Europe
    • France
    • Germany
    • International
    • Italy
    • U.K.
Help Center | MaisonCashmere.com
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept All”, you consent to the use of ALL the cookies. However, you may visit "Cookie Settings" to provide a controlled consent.
Cookie SettingsAccept All
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
CookieDurationDescription
cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
SAVE & ACCEPT