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  1. Home /
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  3. Order Assistance /
  4. Canceling an Order

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Orders

How it Works
  • Account Benefits
  • Order Work-Flow
  • Our Production Cycle
  • Our Prices
Order Assistance
  • Trouble Placing an Order
  • Changing an Order
  • Adding Products to an Existing Order
  • Order Confirmation
  • Duplicate Order
  • Canceling an Order
  • Our Contact Details
Payments & Discounts
  • Accepted Payment Methods
  • Payment Security
  • Points & Product Reviews
  • Seasonal Sales
FAQs
  • How to Place an Order
  • Products Available for Immediate Shipment
  • Stores / Catalogs
  • Gift Boxes
  • Gift Message
  • Gift Receipt
  • Saving Items in Your Wishlist
  • Updating your Shopping Bag

More Categories

  • Products
  • Production
  • Shipping
  • Returns & Refunds
  • Business Clients

Canceling an Order

We’re sorry to that you want to cancel your order! It is possible to request an order cancellation at any time before shipment, by contacting our customer service.

Learn more…

Once you have sent us your cancellation request, no further action will be necessary on your part. Our administration office will take care of refunding you within the following 48 business hours, crediting the amount to the card used for payment.

We remind you that it is not possible to cancel an order after it has been shipped. In this case, it will be necessary to make a return request. Once your return parcel has been received and inspected, we will proceed to refund your card.

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  • Ship to: Europe
    • Australia
    • Canada
    • Europe
    • France
    • Germany
    • International
    • Italy
    • U.K.
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